Last Updated: November 8, 2024
Welcome to TheraTouch Physiotherapy’s website, https://theratouchphysio.com/.
Your privacy is extremely important to us, and we are committed to maintaining the confidentiality, security, and accuracy of your personal information.
By using the Site, you indicate that you have read and understand the terms of this Privacy Policy, including how we collect, use, and disclose your information. We encourage you to review this policy carefully. If you have any concerns or do not agree with the terms, we kindly ask that you refrain from using the Site.
This Privacy Policy explains the types of information that TheraTouch Physiotherapy (“we” or “us”) collects, along with our policies and practices related to the collection, use, and disclosure of this information on the website theratouchphysio.com (the “Site”).
1. Information We Collect
Personal Information:
We may collect personal information that you voluntarily provide to us, including, but not limited to, your name, contact information (e.g., email address, phone number), and any information relevant to physiotherapy treatments that you provide to us via email or through form submission on the website.
Non-Personal Information:
We may also collect non-personal information automatically when you visit our website, such as your IP address, browser type, operating system, MAC address, or other unique identifiers (“Device Identifier”) for the computer, mobile device, Wi-Fi card, or other technology (collectively, “Device”) you use to access the Site, the pages viewed, the time spent on the site, the number of visitors, and the website you visited immediately prior to accessing our site. This data helps us understand how the site is used, such as which pages are most frequently visited, how long users stay on specific pages, and which links are clicked.
Cookies and Tracking Technologies:
TheraTouch Physiotherapy may use cookies, pixels, and similar tracking technologies to enhance your browsing experience. Cookies help us remember your preferences and analyze site usage. You can adjust your browser settings to disable cookies, but this may impact your experience on our website.
2. How We Use Your Information
TheraTouch Physiotherapy may use the collected information to:
- Provide and manage physiotherapy services, including booking appointments, processing payments, and communicating about treatment plans.
- Respond to inquiries or customer service requests.
- Send you updates or newsletters if you have opted-in to receive such communications.
- Improve our website’s functionality, optimize user experience, and track engagement.
- Comply with legal and regulatory obligations.
3. Sharing of Information
Your information is strictly confidential, and we do not sell, trade, or rent your personal information to third parties. We may, however, disclose your information to trusted third parties who assist us in providing services, such as:
- Healthcare providers or insurance companies involved in your care, with your consent.
- Service providers for our website hosting, data storage, and email services.
- Regulatory authorities or law enforcement agencies, if legally required.
We ensure all third parties adhere to our privacy standards and take steps to protect your data.
4. Data Security
We implement appropriate technical and organizational measures to safeguard your personal information from unauthorized access, disclosure, alteration, or destruction. While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure. E-mail communications between you and TheraTouch Physiotherapy may not be secure. We recommend encrypting all e-mails to enhance the security of your communications with us.
5. Retention of Information
We retain personal information only as long as necessary for the purposes outlined in this policy or as required by law. When no longer needed, your information will be securely destroyed or anonymized.
6. Your Rights and Choices
In compliance with Canadian privacy laws, you have the right to:
- Access, update, or correct your personal information.
- Withdraw consent where consent is required to process information.
- Request deletion of your personal information where applicable.
To exercise these rights, please contact us as described below. We will respond to your request within a reasonable timeframe.
7. Children’s Privacy
TheraTouch Physiotherapy does not knowingly collect or solicit personal information from individuals under the age of 18. If we learn that we have collected personal information from a child under age 18 without verification of parental consent, we will delete that information as quickly as possible. If you believe we might have any information from or about a child, please contact us immediately.
8. Third-Party Websites and Links
Our website may contain links to other sites. This Privacy Policy applies solely to information collected by TheraTouch Physiotherapy. We are not responsible for the privacy practices or content of third-party sites. Please review the privacy policies of any third-party sites you visit.
9. Jurisdiction
This Privacy Policy and the collection, use, and disclosure of your personal information are governed by the laws of Canada. Any disputes arising under this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of Ontario, Canada.
10. Copyright
All content on this site, including images, text, articles, graphics, logos, and software, is the property of TheraTouch Physiotherapy and is protected by copyright laws. You may not copy, reproduce, distribute, or use any of the content without our prior written permission.
11. Opting-Out of Targeted Advertising
Most web browsers allow you to receive notifications when a cookie is being placed on your device, or you can choose to block cookies entirely. However, please note that blocking cookies may impact your experience on our site. You may choose to opt-out of receiving targeted advertising from third-party vendors by visiting the Digital Advertising Alliance’s Consumer Choice page: http://www.aboutads.info/choices/ or through the settings of your device or browser.
Keep in mind that even after opting out, you may still see ads while browsing the internet. The difference is that these ads may be less personalized and less relevant to your interests. Additionally, many ad networks may continue to collect information for other purposes beyond advertising.
12. Miscellaneous
Limitation of Liability:
TheraTouch Physiotherapy, shall not be held liable to you or any other party for any damages of any kind, including without limitation, indirect, special, consequential, or incidental damages, loss of profits, business interruptions, or any other damages arising directly or indirectly from your use of this website or its content.
Changes to the Policy:
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this page periodically.
Contact Us:
If you have any questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us at:
TheraTouch Physiotherapy
Email: info@theratouchphysio.com
Phone: 613-709-8001 | 613-416-9616 Fax: (343) 292-5353
Address: 2249 Carling Ave Suite 201, Ottawa, ON K2B 7E9, Canada